Hi Susan, I am so sorry to hear you are dissappointed with our service. I have reviewed your case and I notice that you ordered late Monday, your order was sent out Tuesday and it was delivered on Saturday. Now for the standard service you selected we do use companies which state 48 hour delivery. I am sorry that this didn't happen for you this time. Unfortunately, the delivery part is out of our hands and we have taken that up with the delivery company which we used. I do see you have your item now though, so I hope this has resolved the matter for you. If we can be of any further assistance, please do not hesitate to contact us at the 'contact' tab of our website. Best wishes.
